Shipping & FAQs
Frequently Asked Questions
1. What is your shipping policy?
- We offer standard shipping options.
- We provide tracking information for all orders.
2. How can I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number.
3. What is your return/exchange policy?
- We accept returns and exchanges within 30 days of purchase, provided the item is unused, unworn, and in its original condition with tags attached.
4. How do I initiate a return or exchange?
- To initiate a return or exchange, please contact our customer support team at firstname.lastname@example.org. They will guide you through the process and provide any necessary instructions.
5. What payment methods do you accept?
- We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. You can find the complete list of accepted payment options during the checkout process.
6. Can I cancel or modify my order?
- We process orders promptly to ensure quick delivery. Therefore, changes or cancellations may not be possible once your order is placed. Please contact our customer support team as soon as possible for assistance.
7. How do I determine my size?
- We provide a size chart on each product page to help you find the right fit. Please refer to the measurements and instructions provided to select the appropriate size.
- If you have further questions about sizing, feel free to contact our customer support team for personalized assistance.
8. How can I contact your customer support?
- You can reach our customer support team by email at email@example.com
9. Do you offer gift cards?
Yes, we offer gift cards that can be purchased on our website. Gift cards are a perfect choice for birthdays, holidays, or special occasions.